Job Category/Tittle: Technician
SENIOR ONSITE TECHNICIAN (Geek Squad)
The Role: To carry out fast and quality repairs and customer service for Telecommunication mobility Gadgets in line with manufacture requirement to meet/excel customer expectation & standards at customer premises.
To carry out proper fault diagnosis to improve the quality of repairs and reduce repeats.
To ensure that the KPI’s are understood and met on a timely manner
To complete all L1 & L2 repairs and achieve targeted productivity within the given time frame.
To achieve maximum scores in all attended trainings to keep up with the high technical competency level.
To preserve the customer property with utmost care to reduce customer dissatisfaction.
To provide timely feedbacks to superiors on product failure issues to be removed and added to Sr. Technician
To maximize successful repair rate
Participate in Technical Forums and provide input & suggestions on repair related issues.
To handle customers at their premises in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience for the customer.
A Degree/Diploma in Electronics or Telecommunications
3 year experience in mobile service industry as a technician.
Good knowledge of MS Office applications.
Good Communication skills and fluency in English-oral & written, knowledge of Arabic is an added advantage.
Excellent customer handling skills
Valid UAE driving license is must
To apply for the above position please email your CV to firstname.lastname@example.org Please put the subject as "SENIOR ONSITE TECHNICIAN (Geek Squad)"