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Created this Topic about a week ago
2018-09-10 17:41:47

https://i.imgur.com/NYDLwwo.jpg

From time to time people write about their unhappy experiences with a hotel or travel operator in Dubai. I think they are doing a good service because it helps others when planning their trip.

The controlling authority for whole tourist industry in Dubai is Department of Tourism and Commerce Marketing.Hotels,travel agents,tour oprators etc come under their purview.They need approval from DTCM to start business and for their annual renewal of trade licence.

Therefore it make sense for people who have had issues with hotels, travel agents etc in Dubai to make their complaints to DTCM to get some results. If you write to the offending companies directly you may not get a reply. Customer service in Dubai is not that great. However if you make a complaint to DTCM you will be able to see some action.

Please visit DTCM website:

Here

At the bottom of the page you will see Suggestions & Complaints. You click it and fire away your complaint.

or

You can send your complaint to: ecomplaints@dubaitourism.ae
Comment to this
Elie

Elie
about a week ago
2018-09-11 04:22:30

I don’t normally comment on any forum etc.., but this topic make me type something.

I love to travel, and when I  visited UAE 2 years ago. My relatives in Dubai arranged my travel. I can't remember the travel agency but they made mistake, Instead of 3 months visa they only issued 1 month and my uncle got mad and reported this to DTCM. They’re very helpful and we got a full refund. 

The travel agency was fined too if I'm not mistaken. As they're denying my uncles request to refund the  full amount he paid for my ticket and visa. The agency said: they can't provide the full refund as I'm already consuming the visa that they issued to me. However, my uncle told them that this is not his problem, he need a full refund as he did not paid for one month visa but 3 months, so he filed a complaint and he got the full amount.

I hope this info. will help someone to reach out the authority in Dubai if some agency are doing something not right.

Thanks
Comment
Morel Cabreza

Morel Cabreza
about a week ago
2018-09-11 11:52:32

Like you Elie, I had same issue, but unable to complaint. I don't know where to talk/call or to send a mail. If I just knew I will definitely complaint that travel agency who do the same to me.

They told me sorry, we made mistake instead of 3 months we process 1 month only we can refund 300/-  for you. I did agree as I don't have a choice  - I don't have any relatives here in UAE, and I cant wait another night to wait for my visa to re-issue, as they told me if I really wanted I can wait for another day inside the airport for my visa to process. I'm newbie... so I just left the airport and agreed.

I think this is a style of some other agency... so be careful guys, Don't buy from this small time agencies...better check for review online something like that or better with the big company... customer service is much more better.

I am Filipino a proud one, but The people who indirectly trick me is my kabayan. Its hurt but that how it is...
Comment
Maurine

Maurine
about a week ago
2018-09-11 15:45:06

For me I would suggest go online booking, or go with known agencies here in Dubai like DNATA, Al Naboodah, Tabeer..etc

Dont go with this small agencies... they will just give you more headache.
Comment
Liezl

Liezl
about a week ago
2018-09-15 06:04:09

It is really annoying that agencies like this still able to get or renew their trade license in UAE. The government need to be tight on providing lincense with small time travel agency. Actually, they re lot in Dubai... its everywhere.

My suggestion. The Government can implement a grading system like 1 star to 5 star... when you reach below 3 in a year you cant able renew your license or need to face a big fine. To this the company will make sure that everything is in order. 

Tourism is very important to every country. Tourism are not only generating business but confidence with investors which will makes the country rich very rich. The more tourist you got, the more jobs generates. Its a cycle. 

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