From time to time people write about their unhappy experiences with a hotel or travel operator in Dubai. I think they are doing a good service because it helps others when planning their trip.
The controlling authority for whole tourist industry in Dubai is Department of Tourism and Commerce Marketing.Hotels,travel agents,tour oprators etc come under their purview.They need approval from DTCM to start business and for their annual renewal of trade licence.
Therefore it make sense for people who have had issues with hotels, travel agents etc in Dubai to make their complaints to DTCM to get some results. If you write to the offending companies directly you may not get a reply. Customer service in Dubai is not that great. However if you make a complaint to DTCM you will be able to see some action.
Please visit DTCM website:Here
At the bottom of the page you will see Suggestions & Complaints. You click it and fire away your complaint.
orYou can send your complaint to: