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  Hilton Abu Dhabi Yas Island

United Arab Emirates

  2020-09-19 17:14:06  less than a year ago

 261 Hits

  HIlton Yas Island


Job Category/Tittle: Hospitality
Assistant Front Office Manager PRE-OPENING (JOB NUMBER: HOT073HQ)


***** Due to the current VISA RESTRICTIONS only candidates from within the UAE with a current UAE Residence Visa can be considered for this vacancy *****

An Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests.

What will I be doing?
As Assistant Front Office Manager, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Assistant Front Office Manager interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise accurate and efficient Reception operations including check in/out procedures
Support Team Members in handling Guest requests and enquires to ensure a positive outcome
Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

What are we looking for?
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Experience supervising people and leading teams
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own or as part of a team
Competent level of IT proficiency
Previous experience in a hotel environment


Apply Online

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