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  Hilton Abu Dhabi Yas Island

United Arab Emirates

  2020-09-19 19:31:30  about a month ago

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  Hilton Yas Island


Job Category/Tittle: Hospitality
Order-Taker (Engineering) PRE-OPENING (JOB NUMBER: HOT073H6)

***** Due to the current VISA RESTRICTIONS only candidates from within the UAE with a current UAE Residence Visa can be considered for this vacancy *****

As an Engineering Order-Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

What will I be doing?
As an Engineering Order-Taker, you will be responsible for performing the following tasks to the highest standards:

Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
Responds to all emergency call which includes monitoring the alarm system
Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
Coordinate and control all office traffic
Present a positive, professional, and courteous image, to ensure guest satisfaction
Maintain the brand's high quality standards
Ability to remain calm and perform all essential functions during emergency situations
Maintain control of tools and equipment, prepare the needed supplies for requisitions

What are we looking for?
An Engineering Order-Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Prior customer service/administrative support or engineering experience required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Grade School education

Apply Now

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