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Job Category/Tittle: Ground Crew - Aviation



Etihad Airways United Arab Emirates
Abu Dhabi   Etihad Airways Career 17-10-17   121 Views

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Facilitator - Commercial Sales Training

Location: United Arab Emirates



JOB RESPONSIBILITIES
• Policies and procedures - Follow all relevant procedures so that work is carried out in a controlled and consistent manner

• Day to day operations - Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures. Refer to supervisor for complex tasks which may require exceptions to procedures

• Safety, Quality and Environment - Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

• Organize and conduct training courses, workshops and seminars to ensure high quality and effective contents delivery

• Organize and conduct on-boarding training to new resources to smooth new hires engagement process

• Collect, analyse and review business requirements to ensure courses meet needs of internal customers and attendees

• Collect and analyse specialized material to ensure delivered content is compliant with training best practice

• Review and double-check training materials to ensure effectiveness and alignment with best practices

• Conduct and evaluate appraisals to ensure continuous improvement of delivered training

• Review and analyse appraisals’ results to identify potential areas of improvement and corrective actions

• Highlight improvement opportunities to Training Developers to ensure the delivery of high quality training is aligned with business requirements and best practices

EDUCATION & EXPERIENCE
• Minimum of Bachelor Degree or relevant certification/license
• IATA English level 4 certification is required for operations’ roles
• Minimum of 3 years experience in relevant business role inside the Company or in appropriate industry sector (preferred in the airline industry)

SKILLS
• Communication Skills - Excellent
• English Language skills - Excellent
• Computer Skills - Advanced
• Presentation Skills - Advanced


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